Policies – Caves By Craftels

Check-In: From 1:00 PM.
Check-Out: By 10:00 AM.
Adjustments to these times may be possible with advance notice and are subject to availability.
Check-In & Check-Out
Caves is not pet-friendly, due to the unique structural design and indoor environment.
Pet Policy
Guests are welcome to bring their own food, as the property currently allows outside food and beverages.
Food & Beverages
On-site parking is available for guests. However, Craftels cannot be held liable for any loss, damage, or theft of vehicles.
Parking
15 or more days prior to check-in: Refund will be processed as per booking terms.
Less than 15 days prior to check-in: No refund will be issued.
No-shows: The full booking amount will be charged.
Cancellation & Refund Policy
Please note that the property does not have an elevator. Guests must use stairs to reach rooms.
Accessibility

Please note that the property does not have an elevator. Guests must use stairs to reach rooms.

Guest Identification

A valid government-issued photo ID is mandatory for all guests at check-in.

Foreign nationals are required to present a valid passport and visa.

Guest Identification

Guests are financially responsible for any damage caused to rooms, furnishings, or other areas of the property during their stay.

Costs for repair or replacement will be charged to the guest’s account before departure.

Damage to Property

All Craftels properties avoid harmful chemicals in cleaning and maintenance to safeguard local ecosystems.

Guests may encounter harmless local wildlife, such as mosquitoes, frogs, or lizards, especially in nature-rich areas.

Nature First Commitment

Masks are recommended in common areas.

All properties follow strict hygiene and sanitization protocols.

COVID-19 Safety Measures

Bookings are confirmed only upon receipt of full or partial payment as per the property’s requirements.

Rates are subject to change without prior notice.

Payment & Booking Confirmation

Bookings are confirmed only upon receipt of full or partial payment as per the property’s requirements.

Rates are subject to change without prior notice.